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Account & Data Deletion
Last updated: September 2026 · Applies to Academy Admin, Coach, and Parent/Guardian accounts on GX1 Football Technology.
This page explains how to request deletion of your GX1 account, whether or not you currently have the app installed, and exactly what is and isn't removed when you do.
Option 1: Delete your account from inside GX1
Sign in and go to Security Settings (under the account menu).
Select Delete Account, at the bottom of the page.
Read what will happen, then enter your current password and confirm the checkbox.
Submit. Your login is disabled immediately and you're signed out - you'll see a confirmation message on the sign-in screen.
Option 2: Request deletion without the app installed
Email gx1sportstechnologies@gmail.com from the email address on your GX1 account and ask for your account to be deleted. Include your name and which Academy you're associated with, so the request can be verified and actioned.
What actually gets removed
Deleting your account permanently disables your login and removes your personal identifying details - name, email, phone number, and (for Coaches) photo and any personal profile fields like emergency contact information. Your password is invalidated and cannot be used again.
What is preserved, and why
GX1 is built around records that belong to a football Academy, not to any one login. Deleting your own login does not delete operational records other people's history depends on:
| Record | What happens |
|---|---|
| Attendance you recorded, assessments you authored (Coach) | Kept, but no longer shows your name - shown as attributed to a removed user. |
| Messages you sent | Kept for the conversation's other participants, since a message can't belong to no one; your name on them is anonymized. |
| Security/audit log entries mentioning your account | Kept as a historical record (this is a standard security practice), with your name as it was at the time - your live account is separately anonymized. |
| Your child's athlete profile (Parent/Guardian accounts) | Not deleted. Your child's attendance, assessments, and development reports stay with the Academy exactly as they were. Deleting your own GX1 login is not the same as deleting your child's data - see below. |
Deleting your login vs. deleting your child's data
If you are a parent/guardian, deleting your GX1 account removes your own login and personal details. It does not remove your child's athlete record, because that record is operational data your Academy maintains for training, safety, and administrative purposes - independent of which guardian login is attached to it.
If you also want your child's personal data removed or corrected, that request needs to go to your Academy directly, since they are the ones who entered and maintain that record. If you're not sure how to reach your Academy, email gx1sportstechnologies@gmail.com and we will help route the request.
Data that may need to be preserved for legal/safeguarding reasons
Some records - particularly medical/emergency information and safeguarding-related history - may be information an Academy is required to retain for a period under its own child-safety or record-keeping obligations, independent of GX1. GX1 does not decide this for the Academy; if this applies to your situation, your Academy can tell you what they're required to keep and for how long.
Questions
For anything not covered here, contact gx1sportstechnologies@gmail.com. See also our Privacy Policy and Terms of Service.